Privacy Policy — zoxforge

Who We Are

zoxforge ("we", "us", "our") operates zoxforge.com. This policy explains what personal data we collect, why we use it, and the rights you have. For questions, contact privacy@zoxforge.com.

Data We Collect

  • Order data — name, shipping and billing address, email, phone, order contents, and payment confirmation. We do not store full card numbers.
  • Device and usage data — IP address, browser type, device type, pages viewed, and referral source, collected via server logs and analytics.
  • Cookies and similar technologies — see our Cookie Policy for categories and management.

How We Use Your Data

  • Process and fulfill orders, including DDP customs documentation.
  • Provide customer support and handle returns.
  • Send transactional emails and, with consent, marketing emails.
  • Improve the site, prevent fraud, and comply with legal obligations.

Who We Share Data With

We share data only as needed to run the store:

  • Shopify — e-commerce platform hosting and order management.
  • PayPal and Airwallex — payment processing.
  • Klaviyo — email marketing and automation (with consent).
  • Logistics carriers (for example DHL, FedEx, UPS, and regional partners) — to deliver orders and enable tracking.

We do not sell your personal data. We may disclose data to authorities where legally required.

Your Rights — GDPR (EU and EEA)

If you are in the EU or EEA, you have the right to access, rectify, erase, restrict, and port your data, to object to processing, and to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority. To exercise these rights, email privacy@zoxforge.com.

Your Rights — CCPA (California)

California residents have the right to know, delete, correct, and opt out of the sale or sharing of personal information, and to limit use of sensitive personal information. We do not sell personal information. To exercise these rights, contact privacy@zoxforge.com or use the "Do Not Sell or Share My Personal Information" link in the footer. We will not discriminate against you for exercising your rights.

Data Retention

We keep order and account data for as long as needed to fulfill orders, meet tax and accounting obligations (generally up to 7 years where required), and resolve disputes. Marketing data is kept until you unsubscribe.

Contact

Data inquiries: privacy@zoxforge.com. Postal: zoxforge, Shenzhen, China.